Please complete the form below to submit your claim, providing as much detail as possible so we can process it quickly. Enter your order number and some basic details and describe the issue in the text box. Please also include at least 3 images or screenshots that illustrate the problem—such as damage, defects or incorrect items—please attach them (JPEG, PNG, HEIC & other image formats are accepted).

Once submitted, you’ll receive an email confirmation and a reference number; our team will review your information and aim to respond within 2 working days. If we need any further details, we’ll be in touch by email or phone. Rest assured that all attachments are encrypted in transit and stored securely.

For full terms and conditions, including shipping instructions and your rights under UK consumer law, please see our complete Returns & Refunds Policy here